This Privacy Policy describes how Pexvia ("We", "Us", "Our") collects, uses, and discloses information when you use our mobile application and website, and explains your rights regarding that information.
1. Definitions
- Application / Service refers to Pexvia, the mobile app and website provided by the Company.
- Company ("We", "Us", "Our") refers to Pexvia.
- Personal Data means any information that relates to an identified or identifiable individual.
- User / You means any individual who accesses or uses the Service.
- Device means any device used to access the Service, such as a phone or tablet.
2. Information We Collect
Personal Data
When you use Pexvia, we may collect the following information to create and manage your account:
- Email address
- First name and last name
- Phone number
Transaction Records
To provide our digital services (such as airtime and data bundle purchases), we keep a record of your transaction history and in-app balance within the App. Users may add funds to their in-app balance in order to make purchases.
Usage Data
We automatically collect certain technical information when you use the Service, including device type, unique device identifiers, IP address, operating system, and app interaction data, to help us maintain and improve the App.
Device Permissions
Pexvia may request the following device permissions:
- Internet access — required for core app features such as account funding, purchases, and server communication.
- Storage / Photo access — requested only for the profile picture upload feature. This permission is optional and does not restrict use of other app features if denied.
Third-Party Services
Pexvia uses the following third-party services to operate and improve the App:
- Supabase — used to securely store and manage app data.
- Firebase (Analytics & Crashlytics) — used to monitor app performance, diagnose crashes, and improve stability.
3. How We Use Your Information
- To create, verify, and manage your account
- To process airtime, data, and digital service purchases you request
- To provide customer support and respond to your requests
- To detect and prevent fraud, and to ensure the security of our platform
- To maintain, troubleshoot, and improve the functionality of the App
- To contact you regarding your account, transactions, or service updates
4. Data Sharing
We do not sell your personal data. We do not share your personal data with third parties for advertising or marketing purposes. Your data may only be shared with:
- Service providers strictly necessary to process your transactions
- Law enforcement or regulatory authorities, where required by law
- Another party in the event of a business transfer (e.g. merger or acquisition), with notice provided to you
5. Data Retention
We retain your personal data only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Where possible, we minimize retention periods and delete or anonymize data once it is no longer needed.
- Account information: retained for the duration of your account, plus up to 24 months after closure
- Support correspondence: up to 24 months from ticket closure
- Usage and server log data: up to 24 months, for security and troubleshooting purposes
6. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Data is transmitted using industry-standard encryption. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
You may request access to, correction of, or deletion of your personal data at any time by contacting us at the email below. Some information may need to be retained where we have a legal obligation to do so.
8. Children's Privacy
Pexvia is not directed to, and we do not knowingly collect personal information from, anyone under the age of 18. If you believe a child has provided us with personal information, please contact us so we can remove it.
9. Links to Other Websites
Our Service may contain links to third-party websites that are not operated by us. We are not responsible for the content or privacy practices of any third-party sites.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.
11. Contact Us
If you have any questions about this Privacy Policy, you can reach us: